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Privacy Policy

Psychiatric Medical Practitioners, Inc. (“PMPI”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website, online forms, scheduling tools, and services.

This Privacy Policy describes how we collect, use, disclose, and protect information obtained through pmpitelemed.com and related online services.

This Privacy Policy applies to information collected through our website and related online interactions. It does not replace any separate HIPAA Notice of Privacy Practices or other privacy notices that may apply to information collected in connection with healthcare services.

1. Information We Collect

We may collect information that you voluntarily provide to us, information collected automatically when you use our website, and information received from third parties where permitted by applicable law.

Information You Provide to Us

Depending on how you interact with PMPI, we may collect:

  • Full name;

  • Email address;

  • Telephone number;

  • Mailing or other contact address;

  • Information submitted through contact forms;

  • Appointment or consultation requests;

  • Information provided when communicating with our staff;

  • Employment application information;

  • Information necessary to respond to inquiries or provide requested services; and

  • Other information you voluntarily provide to us.

Please do not submit sensitive medical information through a general website contact form unless the form specifically requests such information or PMPI has instructed you to do so through an appropriate secure system.

Health Information

If you use PMPI’s healthcare or telehealth services, we may collect information relating to your health, treatment, medications, appointments, insurance, or other healthcare information.

Information that constitutes protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) is handled in accordance with applicable HIPAA requirements and PMPI’s applicable Notice of Privacy Practices.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Date and time of website access;

  • Pages viewed;

  • Referring and exit pages;

  • General website interaction information;

  • Approximate geographic information derived from technical data;

  • Website response times and performance information; and

  • Other technical information provided by your browser or device.

We may use this information to operate, maintain, secure, analyze, and improve our website and services.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, web beacons, analytics tools, and other technologies to support website functionality, understand website usage, maintain security, and improve user experience.

Cookies may be:

  • Essential cookies, which are necessary for certain website functions;

  • Functional cookies, which support website features and preferences;

  • Analytics cookies, which help us understand how visitors use our website; and

  • Advertising or marketing technologies, if used and permitted by applicable law.

You can generally control or delete cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of the website.

Because PMPI operates in the healthcare and telehealth environment, we take particular care when evaluating tracking technologies that may collect information relating to individuals seeking or receiving healthcare services. We do not intend to use tracking technologies in a manner that results in an impermissible disclosure of protected health information.

Where HIPAA applies, PMPI will evaluate applicable tracking technologies and third-party vendors in accordance with applicable HIPAA requirements. HHS has specifically addressed the privacy and security considerations associated with tracking technologies used by HIPAA-regulated entities.

4. How We Use Information

We may use personal information for purposes including:

  • Responding to inquiries and requests;

  • Scheduling consultations or appointments;

  • Providing and coordinating healthcare services;

  • Communicating with patients, prospective patients, providers, and other individuals who contact us;

  • Processing employment applications;

  • Providing customer and technical support;

  • Operating and maintaining our website;

  • Improving our website, services, and user experience;

  • Understanding website usage and performance;

  • Maintaining website and information security;

  • Preventing fraud, abuse, or unauthorized activity;

  • Sending service-related communications;

  • Sending promotional or marketing communications where permitted by law and, where required, with appropriate consent;

  • Complying with applicable laws, regulations, legal processes, and professional obligations; and

  • Performing other purposes disclosed at the time information is collected or otherwise permitted by applicable law.

5. Health Information and HIPAA

PMPI provides healthcare and telehealth services. Certain information that we collect, receive, create, maintain, or transmit in connection with providing healthcare services may constitute protected health information under HIPAA.

Where HIPAA applies, PMPI uses and discloses PHI in accordance with applicable federal and state privacy laws and PMPI’s Notice of Privacy Practices.

Our website Privacy Policy and our HIPAA Notice of Privacy Practices serve different purposes. The HIPAA Notice of Privacy Practices provides additional information about how protected health information may be used and disclosed in connection with healthcare services.

If you are a patient or prospective patient and need to provide sensitive medical information, please use the secure communication or patient-care process designated by PMPI rather than a general website contact form.

6. How We Share Information

We may disclose personal information to third parties when necessary to operate our business, provide requested services, comply with legal obligations, or otherwise as permitted by applicable law.

Depending on the circumstances, recipients may include:

  • Healthcare professionals and organizations involved in providing or coordinating care;

  • Technology and software providers;

  • Website hosting providers;

  • Scheduling and appointment platforms;

  • Email and communications providers;

  • Customer relationship management and administrative service providers;

  • Analytics and website performance providers;

  • Security and fraud-prevention providers;

  • Professional advisors, including attorneys, accountants, and consultants;

  • Government agencies or regulatory authorities when required or permitted by law;

  • Courts, law enforcement agencies, or other parties in response to valid legal processes; and

  • Other parties with your authorization or as otherwise permitted by applicable law.

Where a third party handles protected health information on PMPI’s behalf and applicable HIPAA requirements require a Business Associate Agreement (“BAA”), PMPI will maintain an appropriate BAA as required by law.

7. Third-Party Services

Our website may contain links to or integrations with third-party websites, applications, scheduling platforms, communication services, analytics services, or other technologies.

Third-party services may collect information directly from you and may have their own privacy policies and terms of use.

Examples may include website hosting services, appointment scheduling platforms, analytics services, communications providers, and other technology vendors.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Where a third-party technology is used in connection with protected health information, PMPI will evaluate the applicable privacy, security, and contractual requirements before using or disclosing such information.

8. Telehealth and Electronic Communications

If you receive telehealth services from PMPI, electronic communications and telehealth technologies may involve the transmission of personal and health information.

PMPI takes reasonable steps to use appropriate safeguards for information transmitted through its systems and authorized technology platforms.

You should also take reasonable precautions when using telehealth services, including using a private location, protecting your login credentials, and using a secure internet connection where reasonably possible.

9. Communications

We may contact you by email, telephone, text message, postal mail, or other communication methods for purposes permitted by applicable law.

These communications may include:

  • Responses to inquiries;

  • Appointment or consultation information;

  • Service-related notices;

  • Administrative communications;

  • Information relating to your relationship with PMPI;

  • Surveys or feedback requests; and

  • Promotional communications where permitted by law.

You may opt out of certain promotional communications by following the unsubscribe instructions contained in the communication or by contacting us.

Opting out of promotional communications will not necessarily prevent us from sending important service-related, administrative, legal, or healthcare communications.

10. Data Security

PMPI implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, use, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

If PMPI becomes aware of a security incident involving personal information, we will investigate and respond in accordance with applicable law and regulatory requirements.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, comply with legal and regulatory requirements, maintain appropriate business and healthcare records, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

Healthcare records may be retained for periods required by applicable federal or state law and professional requirements.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Request access to personal information;

  • Request correction of inaccurate personal information;

  • Request deletion of personal information, subject to applicable exceptions;

  • Request information about how personal information is collected and used;

  • Object to or restrict certain processing activities where permitted by law;

  • Opt out of certain marketing communications;

  • Exercise applicable rights relating to the sale or sharing of personal information; and

  • Receive information about certain disclosures of personal information.

Certain healthcare information may be subject to different privacy rules, exemptions, or procedures. Rights under applicable privacy laws may also be limited by legal, regulatory, security, healthcare, or other applicable exceptions.

13. California Privacy Rights

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act, as amended (“CCPA”), to the extent the CCPA applies to PMPI and to the information we maintain about you.

Depending on applicable law and exemptions, California residents may have rights concerning:

  • The categories of personal information collected;

  • The purposes for which personal information is collected or used;

  • Access to certain personal information;

  • Correction of inaccurate personal information;

  • Deletion of certain personal information;

  • Opting out of the sale or sharing of personal information, where applicable;

  • Limiting certain uses or disclosures of sensitive personal information, where applicable; and

  • Receiving equal treatment for exercising applicable privacy rights.

Certain information maintained by healthcare organizations may be exempt from portions of California privacy laws or may be subject to separate federal or state healthcare privacy requirements.

To submit a privacy request, contact us using the information provided in the “Contact Us” section below.

We may need to verify your identity before completing certain privacy requests. We will not discriminate against you for exercising privacy rights that are available to you under applicable law.

14. Children’s Privacy

PMPI may provide healthcare services to children and adolescents. However, our general website is not intended to serve as an unrestricted means for children to independently submit personal information.

We do not knowingly collect personal information from children through our website in violation of applicable law.

If a parent, guardian, or other authorized individual believes that a child has provided personal information to us through our website in a manner that should not have occurred, please contact us.

Healthcare information relating to minors may be subject to additional federal and state privacy requirements.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

PMPI does not control the privacy practices, content, security, or policies of third-party websites.

This Privacy Policy applies only to information collected by PMPI through our website and services. We encourage you to review the privacy policies of third-party websites before providing personal information.

16. Do Not Track Signals

Some web browsers may transmit “Do Not Track” signals or similar mechanisms.

Because there is currently no universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track signal.

Where required by applicable law, PMPI will honor legally recognized privacy preference signals in accordance with applicable requirements.

17. International Visitors

PMPI primarily provides services in the United States.

If you access our website from outside the United States, information you provide may be processed and stored in the United States or other locations where PMPI or its service providers operate.

By using our website, you acknowledge that information may be processed in jurisdictions that may have different privacy laws than your jurisdiction.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Material changes may also be communicated through additional notices where required by applicable law.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

19. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Psychiatric Medical Practitioners, Inc. (PMPI)

Email: info@pmpitelemed.com

Phone: 661-310-3688

Mail: 1326 H St. Suite 25 A, Bakersfield, CA, 93301

20. HIPAA Privacy Complaints

If you believe that your health information privacy rights have been violated, you may contact PMPI directly.

You may also have the right to submit a complaint to the U.S. Department of Health and Human Services, Office for Civil Rights, as provided under applicable law.

PMPI will not retaliate against an individual for filing a privacy complaint in good faith.


Important: This Privacy Policy is intended to provide general information about PMPI’s privacy practices. It does not replace PMPI’s HIPAA Notice of Privacy Practices, patient consent documents, terms of service, or other legally required notices.